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Frequently asked questions

Honest answers about buying and selling on ReefDock. If you don't see your question, email support@reeftrak.com.

What is ReefDock?

ReefDock is a reef-supply search engine and hobbyist marketplace combined. The catalog searches reef products across retailers like Bulk Reef Supply, Amazon, Saltwaterfish, and Petco. The marketplace lets reef-keepers buy and sell directly with each other under Stripe-secured checkout and live-arrival accountability.

What is the best place to search for reef supplies online?

ReefDock searches reef products across retailers like BRS, Amazon, Saltwaterfish, and Petco, plus listings from individual hobbyists. The goal is one search across every reef-supply source — equipment, livestock, frags, and dry goods — so reef-keepers don't have to bounce between five tabs.

Does ReefDock sell to me directly?

On the catalog side, no — retailer search results link out to the retailer (some are affiliate links). On the marketplace side, yes — purchases route through ReefDock's Stripe Connect checkout with live-arrival photo confirmation and delivery-confirmed seller payouts.

Where can I sell my used reef equipment?

List used or new reef aquarium equipment on ReefDock at reefdock.com/sell. Stripe handles checkout, ReefDock holds the seller's payout only until delivery is confirmed, and the platform never co-mingles funds.

Is ReefDock free to use?

Browsing the catalog and marketplace is free. Listings are free to create. ReefDock charges a platform fee on completed marketplace sales (see reefdock.com/fees). On the catalog side, some retailer links may be affiliate links — see reefdock.com/affiliate-disclosure.

Is ReefDock partnered with BRS, Amazon, Saltwaterfish, or Petco?

No. Retailer names appear on ReefDock descriptively to explain searchable sources. ReefDock has no official partnership or endorsement from any retailer except where explicitly stated. Some retailer links are affiliate links that may pay ReefDock a small commission at no extra cost to the user.

What can I sell on ReefDock?

Reef-aquarium-relevant goods: corals (SPS, LPS, softies, frags), reef-safe fish, invertebrates and cleanup crews, dry goods, and used or new reef equipment. Prohibited categories and listing rules are at reefdock.com/marketplace-rules.

Does ReefDock handle shipping for live coral and fish?

On marketplace orders, sellers ship directly to buyers using their own carrier and packaging — ReefDock doesn't operate warehouses. Live shipments require buyer photo confirmation on arrival, which gates the seller's payout release. On catalog/retailer-fulfilled orders, the retailer handles shipping.

How does ReefDock prevent scams on marketplace orders?

Three layers: Stripe-secured checkout that never routes funds through ReefDock, live-arrival photo confirmation required to release seller payouts, and tier-based payout holds (5, 3, or 0 days) so newer sellers have a longer accountability window than established ones.

Is ReefDock linked to Reef Trak?

Yes. ReefDock and Reef Trak (reeftrak.com) are sister apps from the same developer. Sellers who use Reef Trak can attach source-tank parameters to eligible livestock listings, giving buyers visibility into the conditions a coral or fish was raised in.

Can I trade frags or equipment instead of selling?

Yes. The Trades section at reefdock.com/trades supports frag-for-frag swaps, equipment trades, and mixed-offer deals without cash changing hands.

How long does it take to get paid as a seller on ReefDock?

Marketplace payouts are released after the order clears delivery confirmation. The exact hold window depends on the seller's trust tier — 5 days for newer sellers, 3 days for established sellers, and 0 days (immediate) for top-tier sellers. See reefdock.com/fees for the current tier schedule.

Still have questions?

Email support@reeftrak.com. For listing rules and dispute handling, see marketplace rules. For payout timing, see fees and payouts.

ReefDock

The reef marketplace built around live-arrival accountability. Sister app to Reef Trak.

Questions? support@reeftrak.com

Marketplace

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  • Equipment
  • Frags

About

  • How it works
  • Fees and payouts
  • About ReefDock
  • FAQ
  • ReefTrak integration
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